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We ended up keeping an extra day and experienced no trouble extending our rental by way of mobile phone. The business was also exceptionally handy when my husband remaining his wallet in the vehicle. All in all, a very good encounter.

At 6’three”/250# it had been a good squeeze and uncomfortable trip dwelling to Naples. Fortunately I only desired the rental for one day. The plate move is a rip off. The good thing is I realize Miami streets and took a path to keep away from plate tolls. I won't hire from dollar again in Miami.

Disadvantages: customer care rep was pretty rude and The placement was badly staffed. Won't ever e-book thru benefit nor Kayak once again.

I've an eight month old daughter so this was truly a discomfort. Also they needed me to purchase coverage - this should both not be obligatory, or whether it is, it should not be mentioned around the fine print but somewhere far more prominently. If I would have known, I wouldn't have utilised Payless.

They built us pay for two drivers Despite the fact that my spouse was the only real driver. Upon fall off they informed us we would need to pay a price for dropping the vehicle off two days early Even with asking that at pickup. Incredibly deceitful.

We claimed all was excellent and we couldn't consider any suggestions for advancement. The manager's name was Deanna, and a service agent named Phil. You are incredibly luck to have these types of remarkable workers on your own employees, and they're a credit history to the great work you do. Many thanks again.

Once i complained they were being Completely unapologetic. Don't go listed here if you are in any sort of time crunch, or benefit small blood pressure level stages. Could in fact not worsen.

Disadvantages: Counter was closed, sent to another his explanation counter. Explained to i couldn’t hire the vehicle i reserved for the reason that I'd Florida license. Mike -the counter employee didnt provide any possibilities and mentioned they didn’t actually have a comprehensive sized SUV accessible. Terrible customer service

Pros: Staff members was welcoming and useful great supervisor specials and sunoass is essential . Supervisor even gave me a trip for the gate !

Cons: To get a vehicle with 13000 mi, it absolutely was coated with scratches, scrapes and necessary to be vacuumed yet again.

We complained to the individual guiding the Thrifty counter from the parking lot, but there was basically no acknowledgement outside of "Feel free to Get in touch with Thrifty at this quantity". We also complained with regards to the incidents to the worker within the desk within the airport stage, and the worker just checked out her Computer system, and did not say everything except "Sorry, yeah, that is the way it is. I haven't any power more than that." -Extremely bad customer support from your protracted wait around just after landing (near to an hour), to another wait when returning the vehicle, to yelling at The shopper from through the parking lot, and then none of the workers caring/empathizing With all the inconvenient and unprofessional scenario. It is obvious that the workers usually are not nicely-managed, they are understaffed and Totally not skilled to manage buyer issues. We have by no means had this kind of very poor practical experience with any of The range of other rental car or truck organizations that we normally use. We will DEFINITELY not be working with Thrifty all over again, and will be advising everyone we know to steer clear of them.

plug in that tire, I inspect the car and marc all the scratches but the reality is I in no way glimpse the tires I have rented car or truck over and over And that i utilised Greenback quite a few occasions in advance of I under no circumstances have such a terrible experience

Negatives: These firm would not stand with the advertised prices. Their counter assistance was terrible. Cancelled my order and went with Enterprise. In Our site no way addressing this company once more

Our past holiday getaway (2010) we purchased just one for our then seven-12 months previous. But, it changed into a ‘crew’ mug, with him obtaining soda and h2o in it and afterwards us swishing it out to have a joint cup of coffee.